About Us / Client Etiquette

Clinic Etiquette


There is a lot consider to truly enjoy your salon experience. To maximise your benefits during your visit there are a few do's and don'ts that need to be observed.


  1. If you want a quality treatment, it's necessary to book and arrive about 10 minutes prior to your appointment time. This allows for any administration to be completed.
  2. Generally, if a treatment starts late, it will be shortened, so as not to disrupt another booking after yours.
  3. The price of the treatment, however, stays the same.

Mobile Phones

  1. Mobile phones should be switched off before entering the treatment rooms.
  2. We require mobile phones to be switched off as it interferes with the continuity of the treatment and disturbs other clients.

Personal hygiene/effects

  1. As a basic common courtesy to the clinician body odour and poor hygiene should is definitely a no.
  2. Shaving a treated area prior to a treatment will assist with minimising the downtime.
  3. Clothing should ideally be loose fitting.
  4. Jewellery should be left at home as we do not take responsibility for the loss or damage of personal effects.


  1. In general, brining children to the clinic is not good etiquette
  2. The management and staff do not have the resources, expertise, and the facilities to provide the necessary service that is required.
  3. Safety of the children being the main concern of the management.

Cancellation Policy

  1. Good salon etiquette requires that if a cancellation is made 24 hours notice is the general rule.
  2. If a cancellation is made more than twice on the same day a 50% deposit towards the treatment is required.
  3. If a no show occurs twice a 100% payment is required before a booking will be made.

Thank you for your support in helping with the efficient and effective running of your clinic.

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